Refund policy
Refund Policy
We have a 7-day return policy, meaning you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
To initiate a return, please contact us at hmittal2020@gmail.com.
Important: If your return is approved, you must arrange and pay for return shipping. We do not provide prepaid return labels. Failure to cover return shipping will result in the return being denied.
To ensure proper status tracking of your return, you must choose a shipping method that includes a tracking number. This will help verify the package's delivery and prevent any issues.
We will provide instructions on how and where to return your package. Items sent back to us without prior approval will not be accepted.
Once we have received and inspected the returned items, we will proceed with processing your refund.
For any return-related inquiries, contact us at hmittal2020@gmail.com.
Refunds
We will notify you once we have received and inspected your return and inform you of the approval or rejection of your refund request. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that bank or credit card processing times may cause additional delays before the refund is reflected in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us athmittal2020@gmail.com .
Defective or Damaged Items
If you receive a defective or damaged item, we are committed to resolving the issue as quickly as possible. Please contact our customer support team within 7 days of receiving your order.
To facilitate the resolution process, we may request supporting evidence, such as:
- Clear photos showing the damage from multiple angles
- A short video demonstrating the issue (if applicable)
- Your order number for reference
Once we have assessed the issue and confirmed the defect or damage, we will provide a replacement.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any questions or concerns about your specific item, please contact us before making a purchase.
Please note: Sale items and gift cards are final sale and cannot be returned.
Refund Policy Clarification
Once the package has been delivered to the provided address, responsibility shifts to the recipient or the carrier. Any issues, including theft or damage, occurring after successful delivery will not be the responsibility of The Posture Co.